Privacy Policy

Last updated: 02/01/2026

Off the Hook Property Management (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, forms, and communications.

This Privacy Policy explains how we collect, use, and safeguard your information.

Information We Collect

We may collect the following types of information when you visit our website or contact us:

Personal Information You Provide

Name
Email address
Phone number
Property address
Information about your home and care needs
Any other information you choose to provide through our intake forms, email, phone calls, or text messages

Automatically Collected Information

Our website may automatically collect limited technical information, such as:

IP address
Browser type
Device information
Pages visited

This information is used for basic site functionality and analytics.

How We Use Your Information

We use the information you provide to:

Respond to inquiries and service requests
Prepare non-binding care plans and pricing recommendations
Communicate about services, scheduling, or next steps
Improve our services and website experience

We do not sell, rent, or trade your personal information.

Forms and Third-Party Services

We may use trusted third-party services to collect and manage information, including:

Online forms (such as Jotform)
Email and communication tools
Website hosting and analytics services

These providers only receive information necessary to perform their services and are expected to protect your data in accordance with their own privacy policies.

Text Messages and Phone Calls

If you contact us by phone or text message:

Message and data rates may apply
Communications are used solely for service-related purposes
We do not share phone numbers with third parties for marketing

Cookies

Our website may use cookies or similar technologies to ensure proper functionality and basic analytics. You can adjust your browser settings to refuse cookies if you prefer.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Choices

You may:

Request access to or correction of your personal information
Ask us to delete information we have collected, subject to legal or business requirements

To make a request, please contact us using the information below.

Children’s Privacy

Our services and website are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Terms & Conditions

Last updated: 02/01/2026

Welcome to the Off the Hook Property Management website. By accessing or using this website, submitting a form, or engaging with our services, you agree to the following Terms & Conditions. Please read them carefully.

Use of This Website

This website is provided for informational purposes only. By using it, you agree to use the site lawfully and not in a way that could damage, disable, or impair the site or interfere with others’ use.

We reserve the right to update or modify the website content at any time without notice.

Service Inquiries & Quotes

Any pricing, care plans, or service recommendations provided through this website, intake forms, email, or phone are non-binding and for informational purposes only.

Final pricing, scope of services, and availability are confirmed only after:

Review of property details
Agreement on services
Execution of a written service agreement

Submitting an intake form or requesting information does not create a contractual relationship.

Access & Information

Client agrees to provide Off the Hook Property Management with necessary access, contact information, and system details and to keep this information current.

Scope of Services

Off the Hook Property Management provides property oversight, coordination, and response services as outlined in individual service agreements.

We do not:

Perform licensed trade work (e.g., plumbing, electrical, HVAC)
Guarantee the performance or workmanship of third-party contractors
Act as insurers, security providers, or emergency responders

Our role is limited to reasonable care, coordination, and communication within the agreed scope of services.

Emergency Response

Emergency availability may be included or billed depending on your selected service tier.

Emergency response time is not guaranteed and may depend on weather conditions, access, safety, and availability
Extended on-site time, contractor supervision, or non-emergency after-hours response may be billed separately

Clients are encouraged to maintain appropriate insurance coverage for their property.

Third-Party Contractors & Vendors

We may coordinate with third-party contractors, vendors, or service providers at the owner’s request or as needed.

We do not control or guarantee third-party services
Any contracts for third-party work are between the homeowner and the provider
Off the Hook Property Management is not responsible for delays, defects, or outcomes related to third-party services

Communication

By contacting us via website forms, email, phone, or text message, you consent to receive service-related communications.

Message and data rates may apply
Communications are used solely for business and service coordination
We do not share your contact information for marketing purposes

Limitation of Liability

To the fullest extent permitted by law, Off the Hook Property Management shall not be liable for:

Indirect, incidental, or consequential damages
Losses resulting from weather events, system failures, vandalism, theft, or acts of third parties
Issues outside our reasonable control

Our total liability, if any, shall not exceed the amount paid for services during the applicable service period.

Indemnification

You agree to indemnify and hold harmless Off the Hook Property Management from claims, damages, or expenses arising from:

Use of our services
Actions of third-party vendors
Conditions of the property beyond our control

Intellectual Property

All content on this website — including text, logos, images, and branding — is the property of Off the Hook Property Management and may not be reproduced or used without permission.

Governing Law

These Terms & Conditions are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

Changes to These Terms

We may update these Terms & Conditions from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, our Terms and Conditions, or how your information is handled, please contact:

Off the Hook Property Management
508.650.6800
contact@offthehook.homes